Web Cast
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Viewing Requirements:
In order to view a Multicast Media
video program, you will need version 6 or 7 of the Microsoft Windows
Media Player installed on your computer and your computer must have at
least 64 megabytes of RAM and, for Microsoft Windows based systems, a
100mhz Intel Pentium or faster processor (or equivalent) or, for Apple
OS based systems, a 200mhz Motorolla 604 or faster processor. In
addition, you will need either version 4 or 5.x of Microsoft Internet
Explorer or version 5 or 6 of Netscape Navigator. However, Netscape
Navigator is not fully supported by Multicast Media and you may
experience problems while using it. A FREE copy of the latest versions
of Microsoft Windows Media Player and Microsoft Internet Explorer
are available for download from Microsoft Corporation. Unfortunately at
this time WebTV does not support the upgraded version of the Windows
Media Player necessary to view the program.
Choosing a Viewing Speed:
To make things simple, the
Multicast Media video program is broadcast in two speeds: low speed and
high speed.
If you have a modem that has a speed of 28.8k, 33.6k, or 56k or an ISDN
connection, you should use the slower speed broadcast option. The
picture size is smaller and the quality is not nearly as good as the
high speed broadcast, but due to the limitations of your connection to
the Internet, it has the best quality possible. If you really want to
see the Multicast Media video program the way its meant to be viewed,
you should look into obtaining a high speed Internet connection like
ADSL or Cable modem.
If you have a Cable Modem, high speed ADSL, are on a computer network
with a fast connection at work or have access to any other form of
broadband connection, you should use the high speed feed and see the
Multicast Media video program at its best. Obviously its not DVD
quality, but by right clicking on the video window you can chose full
screen mode and sit back and enjoy the Multicast Media video program as
big as regular television (press the "Esc" key to return to normal
mode). The full screen option should appeal especially to power users
with fast computers and fast connections, so upgrade soon and see what
you're missing!
FAQ's / Troubleshooting
Why is the low speed Multicast Media video program blurry?
The
quality of a Multicast Media video program is relative to the speed of
your modem. If you are using a 28 or 56k modem to view a Multicast
Media video program, your connection speed may be too slow to get a
high quality video stream, therefore the video program may appear
blurry. Multicast Media has drastically reduced the speed requirement
for our slow speed program so that almost anyone can see the Multicast
Media video programs in one form or another.
In the settings for the Windows Media Player, please be sure you have
selected the proper modem speed. There are fields for minimum and
maximum speeds which if incorrectly set will limit the amount of
bandwidth the incoming video stream can use.
Why does my computer crash when I try to view the Multicast Media video program?
As
with all programs and plug-ins, Windows Media Player and/or web
browsers can freeze or crash your computer. This should not happen on a
regular basis, but when using a demanding application like a streaming
video player try not to have others programs running that might be
using system resources. If it seems that the player you are using is
causing continual problems, please contact the support department for
Microsoft Windows Media Player.
Why can I hear the Multicast Media video program, but not see it?
If
you have a modem that has a speed of 28.8k, 33.6k, or 56k or an ISDN
connection and select the high speed program, then your computer is not
capable of displaying the video being broadcast and you will only hear
the audio portion of the Multicast Media video program. In addition, if
you select the high speed program, have a Cable Modem, high speed ADSL,
are on a computer network with a fast connection at work or have access
to any other form of broadband connection and your actual connection
speed drops below 256k bits per second, then you will also only hear
the audio portion of the Multicast Media video program. Some Netscape
Navigator users have also encountered problems using Windows Media
Player for viewing video broadcasts. If you are using Netscape
Navigator, we suggest that you contact Netscape directly for support.
When I select a connection speed, the loading animation starts, but the broadcast never finishes loading.
This
occurs when your browser settings prevent ActiveX components from
loading. In order to check this setting, select "Tools" menu at the top
of Internet Explorer. Next select "Internet Options" ---> then
"Security" tab ---> click on "Custom Level" at the bottom of the
window. Once in the settings, ensure that "Run ActiveX controls and
plug-ins" is Enabled. If this was set to enabled, then you should
download the latest version of the Windows Media Player.
